Frequently Asked Questions (FAQ)

We accept PayPal, Visa, MasterCard, American Express, Discover, and other major credit/debit cards. All payments are securely processed through PayPal or our authorized payment partners.

Yes. We partner with PayPal and certified payment gateways to ensure all transactions are encrypted and protected. We do not store your full credit card details on our servers.

Yes. Orders can be modified or canceled before they are shipped. Once an order has been shipped and costs have been incurred, cancellation may no longer be possible. In that case, the customer will be responsible for any return costs. If you wish to cancel or modify your order, please contact us immediately at support@nervyndevxn.com.

No. There is no minimum purchase requirement.

Yes. We ship to most countries and regions where international logistics are available. For specific destinations or special cases, please contact us at suppprt@nervyndevxn.com

Delivery times depend on your shipping method and destination:

• Standard shipping: Estimated 7–14 business days.
  
• Express shipping: Estimated within 7 business days.
  

Please note that customs clearance, local holidays, and other unforeseen factors may cause delays. For details, refer to our Shipping Policy.

Shipping fees vary depending on your location and the selected shipping method (Standard or Express). Fees will be displayed at checkout. For special requests, you may also contact us in advance by email at support@nervyndevxn.com

Yes. Express shipping typically delivers within 7 days. For urgent orders, please contact us directly. However, international shipping timelines cannot be 100% guaranteed.

Once your order has shipped, you will receive a confirmation email with tracking information. You can use the tracking number on the courier’s website (e.g., DHL, UPS, SF Express) to check delivery status.

We accept returns within 14 days of receipt, provided the item is unworn, unused, with tags, and in its original packaging. Please see our Refund & Return Policy for full details.

You may return items that meet our policy requirements. Sale items, gift cards, and custom/personalized items cannot be returned.

Return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrect items. In such cases, we will cover the return shipping and issue a full refund.

The fastest way is to return your item under our return process and place a new order for the item you prefer.

Once your return is received and inspected, we will notify you of approval. Refunds are typically processed within 10 business days to your original payment method. Please note that your bank or credit card provider may take additional time to post the refund.

Please inspect your items upon receipt and contact us immediately with photos at support@nervyndevxn.com. We will evaluate and resolve the issue promptly.

A detailed size chart is available on each product page. Please refer to it before purchasing. If you are uncertain, contact us at support@nervyndevxn.com for assistance.

Each product may use different fabrics. Please refer to the product description for accurate material information.

Yes. All products are released in limited quantities and will not be restocked once sold out.

NER VYN DEVXN explores a fusion of avant-garde fashion, visual culture, and subcultures. Our creations emphasize experimentation and storytelling through wearable design. More about our philosophy can be found on the About page.

Each collection is developed with a unique theme, drawing inspiration digital culture, subcultural narratives, and personal observation.

Limited custom services may be available. Please contact us by email for inquiries.

We are committed to responsible production in small, limited runs to minimize waste. We prioritize durable fabrics, high-quality construction, and digital-first creative processes that reduce unnecessary sampling.

In addition, we actively seek to collaborate with manufacturers and suppliers who share our values of sustainability and fair labor. This includes working with partners who implement environmentally conscious dyeing and printing techniques, reduce water and energy usage in production, and comply with ethical workplace standards.

We are continuously exploring eco-friendly fabrics, recycled materials, and biodegradable packaging solutions to further reduce our footprint. Our goal is to ensure that every piece we create not only reflects our design philosophy but also contributes positively to a more sustainable fashion ecosystem.

Always follow the washing instructions on the garment’s care label. If in doubt, contact us at support@nervyndevxn.com.

Please refer to the care label on each garment. Some pieces may be machine washable (cold water, inside out), while others may require dry cleaning to preserve print quality.

At present, we provide standard order confirmations and receipts, but we do not issue EU VAT invoices.

Occasional promotions and limited-time discounts are available. Customers who register and shop with us regularly may also be included in our loyalty program, with benefits such as discounted shipping or special offers.

If you created an account, you can reset your password via the “Forgot Password” option at login. If your store login is email-based (verification code), simply use your email to access your account.

Yes, if your order has not yet shipped. Once an order is shipped, changes may only be possible if you contact both us and the courier immediately to intercept the package. Please double-check your shipping information before completing your order.